Refund policy

Return & Refund Policy

We want you to love what you buy. Every product we send out goes through a strict quality check. However, if something isn’t right, we’ll do our best to make it right — within the following guidelines:

1. Scope & Eligibility

Return or exchange requests must be initiated within 7 days of delivery.
The item must be unused, unwashed, and in its original condition, with all tags and packaging intact.
Proof of purchase (order number or receipt) must be provided.
No return or exchange will be accepted if the correct product has been delivered and it has no defect.
Products cannot be returned or exchanged for minor differences in color, texture, or appearance between the product photos and the actual item — slight variations are normal and not considered defects.
Sale, clearance, or custom items are not eligible for return or exchange unless damaged or incorrect.

2. Returns & Exchanges Procedure

To initiate a return or exchange:

Contact our customer support via email or WhatsApp with your order number and reason for return.
Once approved, we’ll arrange a courier pickup from your address. Please ensure the item is securely packed.
If you’ve created an account on our website using your email, you can also initiate a self-return directly from your account under “My Orders.”
For exchanges, the replacement will be shipped once the returned item passes inspection.
For returns, refunds will be processed after inspection (see section 3).

3. Refunds

Refunds will be issued either to your bank account or as store credit, based on your preference.
Refund processing usually takes between 5–14 business days after we receive and inspect the returned product.
Shipping or COD charges paid at the time of purchase are non-refundable, unless the return is due to an error on our part (for example, a wrong or damaged product).

4. Defective or Wrong Product Received

If you receive a wrong, damaged, or defective product:

You must raise a return request on the same day of delivery.
It is mandatory to record a full unboxing video when opening your package for the first time. The video must clearly show:
1. The sealed package with the shipping label visible.
2. The entire unboxing process without any cuts or pauses.
3. The condition of the product immediately upon removal.
This video is required to verify any damage or defect claims.
Claims made without a proper unboxing video may or maynot be eligible for replacement or refund depending on wrong or defective product criteria.
Once verified, we’ll arrange a free pickup and either issue a full refund or send a replacement, as per your choice.

5. Non-returnable & Non-refundable Items

The following items are not eligible for return or refund:

Items that have been worn, washed, or altered.
Items missing original tags or packaging.
Custom-made, personalized, or final sale items.
Products showing minor color, texture, or appearance variations from photos.
Orders where the correct, non-defective item has been delivered.
Gift cards, vouchers, or digital items.

6. Order Cancellation

Orders can only be cancelled before dispatch. Once shipped, our standard return policy applies.
Approved cancellations will be refunded as per section 3.

7. Contact Us

If you have any questions or need help:
Email: support@chillforreal.com
WhatsApp: +91-8945585486
Business Hours: Mon–Sat, 10 AM – 6 PM

We value your trust. Every order supports our growing community — and while we don’t offer returns for perfect deliveries, we’re always here to help if something goes wrong.